Why the focus on Training?

The view from the public, press and regulators…..

Protecting your charity’s reputation is a priority – you don’t want to  become a household name for all the wrong reasons and media scrutiny of charities remains high. Winning and keeping the trust and confidence of supporters and service users is key. 

‘Trust, and a positive donor experience from start to finish, will drive confidence in charities and their fundraising activities’

(Joint ICO and Fundraising Regulator Blog post 2021)

The internal risk management view ….

An effective Data Protection compliance programme involves a framework of measures, including policies, risk assessments, processes, roles and responsibilities,  checklists, standard forms and scripts etc.

Staff Engagement

However thorough your compliance framework, it only succeeds when staff and volunteers are engaged and feel able to take responsibility. Our general training complements the role specific support you give to employees and volunteers, both of which are key to ensuring  engagement. 

“As a former Data Protection Officer at a national cancer charity, I know just how crucial it is to get buy in from staff at all levels, when it comes to managing data.”

Polly Hester

Founder of Delphi DP

Why Choose Delphi Data Protection?

Remember our goal – Helping charities Get Data Protection Right.

Our training is unique because it reflects the numerous conversations we have with staff and volunteers in the charity sector. We are committed to keeping our training Relevant, Straightforward and Well Informed. And we are committed to keep listening to you.

We want our learners – your staff and volunteers – to remember that GDPR stands for Getting Data Protection Right. Our aim is to enable staff and volunteers to feel confident about handling personal data, not to make them experts in the technicalities of the General Data Protection Regulation.

We give learners key do’s and don’ts that have practical application.

Our training focuses on charity volunteers and staff and how data protection compliance comes into their daily activities.

We continue to listen to you so our training remains relevant each year. See the Training Modules page for examples of Topics and Scenarios.

Our development partner Walkgrove Learning has over 27 years’ experience developing effective bespoke eLearning for a wide variety of clients including many in the charity sector.

We have worked hard together to ensure the training is varied, interactive and clear as possible. And it works across mobile devices too.

“The devil is in the detail with data protection and there is never a dull moment. I love it when a team come to me with their plans and we work it out together to get the best out of their activity, the most out of the data and the knowledge that we are doing the right thing by individuals.”

A self confessed legal geek, Polly loves to keep her knowledge up to date.  The most recent addition to her impressive qualifications is the highly regarded CIPP/E qualification from the International Association of Privacy Professionals.

Polly believes her technical knowledge is a given, it’s her ability to really listen and her desire to help solve problems that sets her apart. And she’s been listening to colleagues in the charity sector since 2017.

We want to hear from you, your staff and your volunteers – to know what you like about our training, what you don’t like, what we’ve missed, what new activities and practices you’ve undertaken and the challenges you’ve faced when using personal data during the year.

We ask for written feedback at any time and will hold discussion forums each year to inform next year’s training.